Duck Hook Golf Co. Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Duck Hook Golf Co. We work to get your order packed securely and on its way as quickly as possible.

Order Processing

Orders are generally processed and shipped within 5-7 business days after payment has been successfully received.

Business days do not include weekends or federal holidays.

During sales, special promotions, live-selling events, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order ships, tracking information will be provided when available.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout.

Free standard shipping is available on qualifying U.S. orders of $100 or more, unless otherwise stated.

The $100 threshold is calculated after discounts and before applicable taxes. Certain oversized, unusually heavy, or specially designated items may be excluded from free shipping when disclosed in the product listing or at checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your address before submitting your order. Because orders may be processed quickly and all sales are final, we cannot guarantee that an address can be changed after an order has been placed.

Duck Hook Golf Co. is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an incorrect address, insufficient address, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order is reshipped.

Tracking

When tracking is available, customers will receive tracking information after the shipping label has been created.

Please allow time for the carrier to scan and update tracking information after shipment.

A shipping-label notification does not necessarily mean the carrier has physically scanned the package into its network.

Estimated Delivery Times

Delivery dates displayed at checkout or provided by a shipping carrier are estimates unless expressly identified as guaranteed.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier volume, transportation disruptions, or other circumstances outside Duck Hook Golf Co.'s control.

We are not responsible for carrier delays, but we'll reasonably assist customers with investigating significant shipping problems.

Lost Packages

If tracking indicates that a package has not been delivered within a reasonable period, please contact us so we can assist with investigating the shipment.

Depending upon the shipping method and circumstances, a carrier claim may need to be opened before a replacement, refund, or other resolution can be considered.

Please don't discard any shipping documentation related to a disputed shipment.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the applicable shipping carrier.

Please contact us promptly if the package remains missing.

Duck Hook Golf Co. is not responsible for theft or loss occurring after a carrier has properly delivered a package to the address provided with the order. However, we'll reasonably assist with obtaining available carrier information or pursuing an appropriate claim.

Damaged Shipments

If your merchandise arrives damaged during shipment, contact us promptly after delivery.

Please retain all original packaging and the shipping container and provide photographs of:

• The damaged merchandise
• The exterior shipping box or package
• Interior packaging materials
• The shipping label
• Any visible damage to the package

These materials may be required to submit a claim with the shipping carrier.

Please don't discard damaged merchandise or packaging until the matter has been resolved.

Collectible and Limited-Edition Merchandise

Many products offered by Duck Hook Golf Co. may be collectible, discontinued, limited-edition, pre-owned, or difficult to replace.

We take reasonable precautions when packaging these items. If a collectible item is damaged or lost during shipping, an identical replacement may not be available.

Any resolution will depend upon the circumstances, available inventory, applicable shipping insurance, and carrier claim process.

Combining Orders

Separate orders are not guaranteed to be combined for shipment.

If multiple orders can reasonably be combined before fulfillment, we may do so at our discretion. Placing multiple orders does not guarantee a refund of any shipping charges previously paid.

Returns and Cancellations

ALL SALES ARE FINAL.

We do not accept returns, exchanges, or customer-requested cancellations after an order has been placed, except where otherwise required by applicable law.

Please review our separate Return & Cancellation Policy for complete details.

Contact Us

If you have a question regarding the shipment of your order, please contact Duck Hook Golf Co. through the contact information provided on our website and include your order number.

Duck Hook Golf Company, LLC
d/b/a Duck Hook Golf Co.

Good People. meh Shots. Great Memories.